FREQUENTLY ASKED QUESTIONS
 

MOST POPULAR QUESTION – HOW DO WE KEEP MY PRICES SO LOW?

I import my designs from Thailand and China.
I believe by keeping prices low, customers will purchase more designs from our range. Customers advised they have been searching for less expensive costumes but still good quality. Therefore, I do everything in my power to continue with the lowest prices possible.
My current customers help me to keep the prices low by reviewing details on our website, purchase samples to reduce returns & promptly pay on time.
I hope you as a new customer will to help me to keep the prices low too.

DO WE TAKE CREDIT CARD?
Yes, we accept credit card payments – no fees apply.

WHAT SIZE IS 60CM?
Please measure your child or children as I only work in cm measures, this is more accurate.
The CM measurement is the opening of skirt or the width of the top, with a little stretch allowed.

DO WE HAVE A WHOLESALE PRICELIST OR DISCOUNT FOR BULK ORDERS?
I provide the best possible price for everyone, every outfit, everyday, no further discounts.

CAN I GET SAMPLES?
You may purchase samples at the advertised price – unsuitable samples are returnable –
REFER  REFUND POLICY FOR FULL DETAILS.

CAN I BUY MORE IF MY CLASS SIZE INCREASES?
Yes, In most outfits, I carry extra stock. I will let you know if an outfit you purchase is a discontinued item.

WHAT IF SPECIAL ORDER IS UNAVAILABLE WHEN YOU GO OVERSEAS?
Occassionally, an item is unavailable, I always offer a substitution set of outfits, either in the same or similar colour or design. You are not obligated to accept my substitution, you can choose another outfit or I will refund your money in full.

WHAT METHODS OF CARGO DO WE USE?
I use the exact charge AUSTRALIA POST charges me, though occasionally if I am unsure of the amount, I will charge you an amount and refund the overpayment either in stamps inside the parcel or credit your account.
FASTWAY.COM is our courier.

CAN WE RESERVE STOCK WHILE YOU CHECK SIZES AND OTHER DETAILS?
Unfortunately, we can not reserve stock until goods are paid for. We need ongoing payments from customers to purchase more stock for the future.